Privacy Policy

‍Praan’s commitment to privacy

At Praan, protecting your personal data is a task we take seriously. Our products are designed to help you to track important aspects of your environment like your air quality, temperatures, sound levels, and CO2 levels.

This Privacy Policy (“Policy”) is designed to provide you with the information you need to take control of your personal data, which is a fundamental aspect of empowering your health journey. Please take a moment to carefully review this Policy.

‍About this privacy policy

This Policy applies to processing of personal data by Praan Climate Technologies Private Limited ("Company", "we", "us", "our"), a company incorporated in India with its registered office at [Ujagar Infotech Park, Ground Floor Plot No. 2A CTS 653/6, Mumbai, India], when you visit our web properties (“Sites”); use our device with the mobile application, web app, or use other Company services (“Services”).

‍Cookies and Similar Technologies

We, along with our partners, collect information using cookies, pixels, and similar technologies. Cookies are small text files that contain a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Service. Please review your web browser’s “Help” file to learn how to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Service, you may not be able to utilize it to its fullest potential.

Why does Praan process your personal data?

The sections below explain the categories of personal data we collect and process, as well as the reasons we do so. You will also find information on our legal basis for processing your data, and our data sources.

1. Processing Purposes

To Provide Praan Services

We process personal data when you use our Services, such as to provide you with personalized insights about your air quality, and other analytics about your environment along with safety alerts and health insights.

To Provide Customer Service

We process personal data to provide customer service and manage our customer communication. For example, if you contact us with questions regarding your account, we may use the provided information to answer your questions, and for solving any issues you may have. We are also able to correlate your information with your device information to make your customer experience easier and smoother by tracking the device journey from manufacturing line to getting installed into your space.

To Protect Your Privacy

We may process personal data regarding your use of the Services to protect your privacy. This may involve the use of privacy enhancing technologies and other privacy-protective techniques. When information is aggregated or anonymized, it is no longer personal data.

To Improve Our Services

We process personal data regarding your use of our Services to understand how you use our Services and how we can improve them. For example, we may process personal data to improve your user experience in the HIVE App or to develop cutting-edge features to provide you with new insights about your environment. When feasible, we do this using data that has been processed in a manner to protect your privacy, such as by pseudonymization.

To Perform Analysis

We may process personal data about air quality and wellbeing to benefit our users and improve the cutting-edge insights we provide with our Services. Some features of our Services may use third-party automated technology to provide a more personalized experience, and to give you comprehensive insights about your data. For example, our Services include intelligent features that may use the responses you provide to better personalize the Services. When feasible, we do this using data that has been processed in a manner to protect your privacy. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information regarding your use of other websites, apps, and online services. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout

To Market Services

We process marketing-related personal data to provide online advertising and other marketing communications on behalf of Praan and our partners. For example, as explained more fully in our Cookie Policy, we use cookies and similar technologies on our website to create audiences for online advertisement.

To Enable Third-party Integrations and Services

We process personal data you provide to Praan to enable third party integrations, services, features, and offerings. For example, with your permission, our Services may integrate with third-party services providing smart home tablets, or single home control panels. Praan takes measures to help ensure third-party services protect your personal data, which means that we only process your data with respect to third-party integrations when you choose to integrate them with our Services, or when you provide the necessary consents. We process the data we receive from these third-parties according to applicable terms.

To Comply with Legal Obligations

In certain cases, we must process certain data when it is required by applicable laws and regulations. Such statutory obligations are related, for example, to accounting and tax requirements, legal claims, or other legal purposes. Praan will oppose any request to provide legal authorities with access to user data for surveillance or prosecution purposes. We will notify users if we receive any such request whenever legally permissible.

2. Legal basis for processing

Data protection law in Europe and the U.K. requires a "lawful basis" for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases for processing your data depend on the particular processing purposes, including:

Contract

When processing personal data for the purpose of providing our Services, we process personal data on the basis of a user contract, which is formed when you create your account and accept this Policy and Terms of Use.

Consent

We process your sensitive personal data only with your consent. In some cases, you can provide your consent to us for processing your data through your actions.

Legitimate Interest

We process your personal data based on our legitimate interests when we process it for the purposes of marketing our Services and Sites, providing our customer service, and improving our Services. When choosing to use your personal data on the basis of our legitimate interests, we carefully weigh our own interests against your right to privacy, in compliance with applicable law.

Legal Obligation

Praan must process certain information to comply with statutory obligations which may vary in each country. For example, such obligations can relate to consumer protection or tax laws.

3. Processed data and data source

In most cases, Praan collects personal data directly from you, such as when you register for an account, tag your data in the Praan mobile or web app, or use your Hive. We may also process personal data that is produced from the information you provide to us. Praan may also rely on trusted third-party processors to process data on our behalf, such as our cloud service providers.

Praan processes the following personal data categories when you use our Services:

• Contact information such as email address or physical address.
• User information such as account preferences, chosen room names (e.g., 'Bedroom', 'Living Room'), device nickname, and other information you may provide to us about your account setup and usage preferences.
• Device information such as IP address and location data.
• User-provided activity and contextual information such as the activities, room information, device information, and room layout you provide within the app.
• Measured data such as PM levels, CO2 data, VOC data, Humidity Data, sound levels, and temperature data.

If you access or use any of Praan's location-based services, such as by enabling Location-based suggestions through our Services, Praan may process the approximate or precise location of your device while the service is active. This data may be obtained via your device's service provider network ID, GPS, and/or Wi-Fi data. Praan does not process such location data without first obtaining your consent. You may disable such location processing at any time using your device's location permission settings. If you choose to disable access to location data, please note that certain Services, features, or functionalities may no longer be accessible.

Please also note that our Services may allow you to share your indoor air quality data with other users. If you choose to use features that allow you to create a 'Home' or 'Family' group, you may share environmental data such as PM2.5, VOC, CO2, temperature, and humidity levels from your device(s) with other members of that group. You retain full control and can manage your sharing preferences at any time within the app, including selecting which device's data to share and with whom, or opting out of sharing entirely.

U.S. STATES WITH ENHANCED PRIVACY REQUIREMENTS

NOTICE FOR ALL U.S. CONSUMERS

This notice supplements the information contained in Praan’s Privacy Policy and applies solely to all visitors, users, and others who reside in states within the U.S. with enhanced privacy notice requirements, such as California ("customers" or "you"), and who access Praan’s Sites or Services.

Collection, use, and sharing of information

When a customer interacts with Praan's Sites or Services, Praan collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, device, or household ("personal information" or “personal data”). Information about the categories of personal information we collect, the purposes for which your personal information is processed, and any sharing of your personal information can be found from relevant sections of this Policy:

Device and Application User: categories of collected personal information and processing purposes

Sharing of personal data :
In the preceding twelve (12) months, Praan has not sold personal information to third parties, including data aggregators, as it is against our policies. We have collected and disclosed only the categories of personal information processed by Praan under this Policy as described in the Data Sharing and Transfers section.

CONSUMER RIGHTS

If you are a resident of a state with enhanced rights related to the personal information Praan may process about you, you have certain rights:

Right to know about the personal information we collect and share

U.S. State laws may give you the right to request that we disclose the personal information we have collected about you over the past 12 months, which we only provide after we receive and validate your request. Once we receive and confirm your verifiable request, we will disclose to you:

• The categories of personal information we collected about you;
• The categories of personal information we have disclosed about you (if any);
• Our business or commercial purposes for collecting or selling that personal information;
• The categories of third parties with whom we share that personal information; and
• The specific pieces of personal information we collected about you.

Right of correction

You have the right to request correction of your personal information. After we receive and validate your request, we will correct your personal information, unless an exception applies. Please note that you can correct and update some of your basic information via the HIVE App and via HIVE Webapp.

Right of deletion

You have the right to request erasure of your personal information, subject to certain exceptions, such as when we have a legal obligation to retain the data in question. After we receive and validate your request, we will delete your personal information, as well as direct our service providers to delete your personal information unless an exception applies.

How to make disclosure, access, correction, or deletion requests

If you reside in a state that provides for enhanced privacy rights, you can request disclosure, access to, correction, and/or deletion of your personal data as described above by submitting a verifiable consumer request to us by:

Sending an e-mail to hive_support@praan.io, including the following information along with your request: your full name, company name (if applicable), address, e-mail address, and a phone number. We may request that you provide additional information if necessary to confirm your identity. This is for security purposes, and is required by law in some cases.

Only you, or a person registered with the appropriate mechanism associated with your state of residency that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with information, please contact us at hive_support@praan.io.

You have the right to make a free request up to two times in any 12-month period. We will respond to all validated requests within 45 days of receiving your request, unless we request an extension. In the event that we reasonably require an extension in order to respond to your request, we will notify you of any such extension within the initial 45-day period.

Right to Appeal

If we decide not to take action in response to your request, you may submit an appeal by sending an email to hive_support@praan.io and mark your request as an “Appeal.” We will resolve your appeal within the time frames established by applicable law. If your appeal is denied, we will explain why. If you continue to dispute our decision or would like to file a complaint regarding our handling of your personal information, you may contact the regulator in your jurisdiction that handles privacy complaints, such as your state Attorney General.

Non-Discrimination

Praan does not discriminate against users who request to exercise their privacy rights. Unless an exception applies, this includes our promise not to:

• Deny you goods or services;
• Charge you different prices or rates for goods or services, including granting discounts or other benefits, or imposing penalties;
• Provide you a different level or quality of goods or services; or
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Data sharing and transfers

Personal data sharing

Praan does not sell or rent your personal information, and only shares your personal data with certain trusted service providers and partners so that we can provide and improve our services, to provide partner services and other offerings, and to operate our business. We may share any information we receive with vendors and service providers retained in connection with the provision of our service. Whenever we share data with third-party service providers, we require that they use your information only for the purposes we've authorized, and for the limited reasons explained in this Policy. We also require these service providers to protect your personal information to at least the same standards that we do.

International Data Transfers: Our Company is based in India. The data we collect from you will be transferred to, processed, and stored in India. We may also use service providers located in other countries.

To ensure your personal data is protected when transferred internationally, we rely on a variety of legal mechanisms, including:

• Data Processing Addendums (DPAs): We enter into contracts with our service providers that include standard data protection clauses designed to provide safeguards for your personal data.
• Consent: In certain cases where required by law, we may ask for your explicit consent for a specific transfer.
• Performance of a Contract: Transfers necessary for the performance of the contract between you and us (i.e., to provide you with the Services you have requested).

You may contact us at hive_support@praan.io to obtain more information about the safeguards we use to protect your data during international transfers.

Like most companies, Praan uses service providers for purposes such as:

• Providing and improving our online service platform;
• Storing our users' data;
• Providing customer services;
• Managing and organizing our marketing activities. Praan only shares website usage data with our advertising network partners for the purposes of analyzing and optimizing our marketing. Praan does not share Service data with third-party advertisers; and
• Analyzing information regarding the use of our Sites and Services to improve our service quality.

Your Choices Regarding Sharing for Targeted Advertising

While we do not sell personal information, we may use advertising partners that use cookies and similar technologies to show you ads on other sites based on your browsing activity. Residents of certain U.S. states (like California, Colorado, etc.) have the right to opt-out of this "sharing" of personal information for cross-context behavioral advertising.

You can exercise this right by clicking the "Your Privacy Choices" or "Do Not Sell or Share My Personal Information" link in the footer of our website. You can also broadcast an Opt-Out Preference Signal, such as the Global Privacy Control (GPC), from your browser or device.

In certain limited cases, you may be asked for consent to share your HIVE user personal data with a third-party partner of your choice, such as a smart home tablet control that you select. If you choose to do this, you should carefully review the third-party consent language and privacy notices that are available to you from the third-party, which will control the use of your personal data.

Personal data disclosures

We also reserve the right to disclose personal data under certain specific circumstances, including:  

• When we have your express consent to do so;
• When it is reasonably necessary for our legitimate interests in conducting our business, such as in the event a merger, acquisition, or sale;
• To protect Praan's legal rights and property; and
• To comply with valid legal requirements. Praan will oppose any request to provide legal authorities with access to user data for surveillance or prosecution purposes; we will notify users if we receive any such request, whenever legally permissible.

Otherwise, your personal data is never shared with any individual or other organization.  

Safeguarding your data

Praan uses technical and organizational safeguards to keep your data safe and secure. When appropriate, these safeguards include measures such as anonymization or pseudonymization of personal data, strict access control, and the use of encryption to protect the data we process.

Our personnel receive adequate training to ensure personal data is processed only in accordance with our internal policies, consistent with our obligations under applicable law. We also limit access to your sensitive personal data to personnel that have specifically been granted such access.

Online services that we provide via our Site protect your personal data in-transit using encryption and other security measures. We also regularly test our service, systems, and other assets for possible security vulnerabilities.

However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.

In the event of a security breach that compromises your personal information, we will promptly investigate the incident and, where required by law, notify you and the relevant authorities without undue delay. Notifications will be made in accordance with applicable laws

We update our Services regularly to protect your personal data. We recommend that you make sure that you always have the latest app and firmware versions installed in order to maximize protection of your data.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on the following criteria:

• Account Information: Retained for 3 years after account closure for legal, tax, and customer service purposes.
• Environmental Measurement Data: Retained for the life of your active account; deleted 1 year after account closure.
• Customer Support Inquiries: Retained for 3 years from the date the support ticket is resolved.
• Marketing Data: Retained for 2 years from your last interaction with our marketing communications.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal data.

If you wish, you may request deletion of your HIVE account by contacting hive_support@praan.io or you can remove your account data from the Services within the HIVE App.

Changes to this privacy notice

We reserve the right to update this Policy from time to time at our sole discretion. We strive to let you know about any material changes by notifying you on our Site or by sending you an email or push notification. If you keep using Praan Sites or Services after a change to this Policy, your continued use means that you accept any such changes.