Praan Cancellation And Refund Policy

PRAAN CLIMATE TECHNOLOGIES PRIVATE LIMITED manufactures products for businesses as well as consumers. All transactions to businesses are believed to be unique orders and do not fall within this cancellation and refund policy, but rather rely on district contracts with those businesses. For our direct to consumer sales, we believe in helping its customers as far as possible, and therefore have a liberal cancellation policy.

Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • In case of receipt of damaged or defective items please report the same to our Customer Service team. Once it is determined if the shipment was done based on . This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
  • In case of any Refunds approved by the PRAAN CLIMATE TECHNOLOGIES PRIVATE LIMITED, it’ll take 6-8 Days days for the refund to be processed to the end customer as this would fall under the norms associated with international transfers wherever applicable.